退款政策

Last updated: November 12, 2026

We want you to choose your components with confidence. The following return and refund terms apply to purchases from INDUSTRIMAX.

30-day return requests

Contact us within 30 days after delivery to request a return. For a change-of-mind return, components must be unused, clean, undamaged and complete with their original packaging, accessories and any included documentation. Please provide your order number and proof of purchase.

How to return an item

Email us before sending anything back. We will provide return instructions and the appropriate return address. Please send an approved return within 14 days of receiving those instructions. Do not send returns to the address on the shipping parcel unless we specifically instruct you to do so. Use a tracked service and retain your receipt.

Return shipping and fees

For an eligible change-of-mind return, you pay the return shipping cost. Original delivery charges are not refunded unless required by law. We do not charge a restocking fee for eligible returns. If we sent an incorrect item, or an item arrived damaged or defective, we cover reasonable return shipping costs and refund the original delivery charge if the order is returned for that reason. Contact us to arrange the return method before purchasing postage.

Damaged, defective or incorrect items

Please contact us promptly with your order number, a description of the issue and photographs if available. We will help arrange a replacement or refund as appropriate. Damage caused by misuse or an unauthorized modification is not an eligible change-of-mind return. These terms do not limit rights you have under applicable law.

Refunds

We will inspect the return and email you our decision. Approved refunds will be submitted to the original payment method within 7 business days after inspection. Your bank or payment provider may need additional time to display the credit. Contact us if you have not received an approved refund after 15 business days. Statutory refund deadlines apply whenever they require a faster refund.

Exchanges and cancellations

To select a different model, request an eligible return and place a separate order. To cancel an order, contact us as soon as possible. If it has not entered fulfillment, we will cancel it and provide a full refund. Once fulfillment has started, we will try to stop the shipment; otherwise, the return process applies. This does not restrict cancellation rights provided by law.

Contact us

Email: blackjaick111194@outlook.com
Phone: +1 (303) 261-5598